Delete your account
Craterborn · Michał Sikora · contact@craterborn.com
You can delete your Craterborn account at any time — immediately and permanently. You do not have to give a reason.
Option 1 — in the game
- Open the game and go to Settings (the gear icon at the top).
- In the Character code section, click Delete account.
- Confirm and type your character name.
Option 2 — here, without the game
All you need is your character code (Settings → Character code). The code proves the account is yours.
Character: . Type its name to confirm the deletion.
No code?
If your account is linked to an e-mail address, enter the game with Sign in with e-mail and delete the account in the settings. Otherwise write to contact@craterborn.com with your character name — without the code or the address we cannot confirm the account is yours, so we may ask for details only the owner would know.
What we delete
- the character: name, level, stash, gear, materials, statistics and leaderboard places,
- in-game currency (Marks) and gems — including purchased ones, with no refund of their value,
- the character code and the link to your e-mail address,
- your friends list and blocked players list,
- reports you filed and reports about your character,
- the purchase record kept with the account.
The character name goes back to the pool — someone else may pick it later.
What stays and for how long
- Server logs with the IP address — no longer than 30 days.
- Backups of the game database — no longer than 30 days. They serve only to restore the game after a failure.
- Aggregate statistics (daily numbers, e.g. how many people went down into the crater) — an account cannot be reconstructed from them.
- Payment data is kept by the seller of gems (Sold through Link, a Stripe company) or the app store under their own legal obligations, e.g. tax law.
Details: Privacy policy. The Polish version of this page and of the documents is the binding one.